Description
The Facebook Chat Plugin is a free and easy to use tool to connect with customers on your website. With a few clicks, you can add the plugin to your website, enabling customers to message you while browsing your website. Chats started on your website can be continued in the customers' Messenger app, so you never lose connections with your customers. Even those without a Facebook Messenger account can chat with you in guest mode, so you can reach more customers than ever.
'Having an open line of communication with our customers gives them a sense of confidence from the browsing stage to final checkout,' said Ryan Pamplin, CEO of BlendJet. 'We noticed that customers who engage with us are three to four times more likely to checkout. With the Chat Plugin allowing us to reach more customers, we've tripled our sales since offering it as a customer engagement channel.'
The word chatbot is composed of two parts: 'chat,' that means to converse, and 'bot,' that comes from a robot. So, a chatbot in Facebook is an artificial intelligence program, capable of 'conversing' with people, respond particular questions, and automatically provide suggestions. This way, it is possible to configure it. Download Facebook Chat. Free and safe download. Download the latest version of the top software, games, programs and apps in 2021.
Key features of the Chat Plugin:
- No disconnection: Using the plugin creates a long-lived thread between you and your customers in Messenger. Customers can start a chat on your website and carry on in their mobile device with the Messenger app.
- Chat transcripts are automatically created in the customer's Messenger account
- The familiar, modern interface of Messenger builds trust and encourages your customers to engage with you
- You can use the same Inboxes on desktop and mobile that you use to manage your Facebook page messaging
- You can set up hours of availability, auto replies and FAQ to serve customers when you're not available
Installation
Pre-requisites
Requires WordPress Version: 3.9 or higher
Requires PHP Version: 5.2.4 or higher
Facebook Presence
In order to use the Chat Plugin, you will need to have a published Facebook Page. You can find a list of your Facebook Pages by following this link. If you do not have a Facebook Page, you can create one for free here.
Once you have your Facebook Page ready, you will be asked to login to Facebook on the computer or device you are using to install the plugin. You can then follow the directions below.
Installing
To install the Chat Plugin:
1. Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
2. In the search field, type ‘Facebook Chat Plugin' and click ‘Search Plugins'. Select the plugin authored by ‘Facebook'. You can install it by simply clicking ‘Install Now'.
Updating
Following the Facebook platform and versioning, all versions will be supported for 2 years from launch. Updating should be safe and easy.
Configure plugin for first use
After navigating to the Chat Plugin settings page, click on ‘Setup Customer Chat.' A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:
1. You will be asked to select the language and you can customize the greeting message. The default greeting is 'Hi! How can we help you?'
2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response
3. Next, click on ‘Finish' to save these settings and click ‘Done' to close this window. The Messenger customer chat plugin should now be installed.
4. You can rerun the setup by clicking ‘Edit Customer Chat'. To remove the plugin, you can deactivate the plugin/uninstall it.
That's it! You're all set. Now all visitors to your WordPress website will see the Messenger customer chat plugin and can message you.
Support
If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community.
FAQ
What do I need before setting up the Chat Plugin on my website?
You will need to have a published Facebook Page and be logged into Facebook on your computer or device.
How does the plugin work?
The plugin is a snippet of JavaScript code that runs on your WordPress website. There will be a small Messenger chat bubble that loads with your website in the lower right corner. Your customers can click on it at anytime and message you. It works on both mobile and desktop.
Where can I see all my messages?
On the desktop, you can see all messages in your Page Inbox. Navigate to your Facebook Page on Facebook and click on ‘Inbox' at the top. On mobile, you can download the Facebook Pages Manager app and navigate to Inbox. You can also link your Page account to your Messenger app and access all your messages there.
What permissions do I need on a Page to enable the Messenger customer chat feature?
You need be an administrator of the Page.
Can I see messaging analytics for my Facebook page?
Best gba emulator for windows. On the desktop, go to your Facebook page, and click on Insights on the Navigation bar. On the left hand side, click on Messaging to see your messaging analytics.
Where can I find support?
Please refer to our troubleshooting guide for the most common issues and how to resolve them.
If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community. If you would like to file a bug, please use the Facebook Bug tool found here.
Reviews
You may have noticed the new Facebook Chat Sidebar when you logged in to Facebook recently. The list of friends displayed in this sidebar is supposed to be the friends you interact with most. (A few friends and I are finding that the relevancy of the friends in this display is not that accurate!)
I rarely use the Facebook chat feature, so I thought perhaps the select list of friends was ones I email most often, but it's not. I wondered if the list is based on a social relevancy algorithm and shows those friends whose content I like or comment upon most often. But, nope!
From Facebook's chat help:
Download Facebook Chat History
Which friends appear in the sidebar? Can I add specific friends?
The list of friends in your sidebar is based on who you've interacted with most frequently or recently on Facebook. Since it updates dynamically, you can't manually add friends to the list. The list shows both friends who are available to chat and friends who aren't.
I'm not a big chatter on Facebook myself. I prefer Skype chat and limit myself there to my own team and a small group of core contacts. I appreciate there are great benefits to being able to live chat anytime, but for me I like to limit my instant availability and stay focused. (And, as for the new Facebook video chat? Or Google+ Hangouts? Maybe once in a blue moon when I happen to be camera ready anyway!)
There are now several changes to the way you use Facebook chat and edit your settings:
Facebook states, 'The sidebar is sensitive to the amount of free space you have on your screen, so it only appears if there's enough room for it. If you don't see the sidebar, just click Chat in the bottom right corner of your screen, which shows the same list of friends you'll find in your sidebar.'
To chat with any friend in the new sidebar, click on their name and the chat window opens up.
You'll know when a friend is available to chat depending on the icon next to their name:
- Friends with a green dot next to their names are available to chat.
- Friends with a gray moon next to their names are available but inactive.
- Friends with no icon next to their names are unavailable.
Even if friends aren't available to chat, you can still send them a message and they can read it later. Chat messages are also viewable via the Messages (email) box.
To chat with a friend not listed in the new sidebar, start typing their name in the search box at the bottom of the list.
To 'go offline' (not available to chat to anyone):
- Click the cog icon in the lower right corner.
- Uncheck 'Available to Chat.'
Download Facebook Chat Messages
To go back online at any time and show your friends your available to chat, click the 'Chat (Offline)' bar in the lower right:
…then click the hyperlinked 'available:'
You can easily display the fact you're online and available to chat with only certain friends. Other friends will simply see you as offline. First, you'll need to have Friend Lists set up (see #4 below). Then:
- Click the cog icon in the lower right corner.
- Click 'Limit Availability.' [UPDATE: 7/18/11 8:30 AM PST – You may find that the 'Limit Availability' option does not show up for you. It seems to be very buggy and intermittent. I had to refresh Facebook several times, clear cache, and try different browsers. Sometimes the ability to limit availability shows and sometimes not. Hopefully Facebook is working on correcting this.]
- Click the menu in the upper left of the popup window; choose from 'Make me unavailable to:' OR 'Only make me available to:'.
- Select/deselect any Friend Lists as you wish.
- Click the Close button.
Free Chat Downloads
Don't have Friend Lists set up yet? Just go here and click the 'Create A List' button. There are many ways to get back to your list of Friend Lists; one of the easiest ways is to remember the URL is simply facebook.com/friends.
Or, try the nifty Circle Hack app, created to emulate the Google+ circles! See screenshot below (click to enlarge). Circle Hack is a really easy way to segment your Facebook friends – you don't have to put everyone in a list, maybe just specific friends then leave others as they are. Adobe 64 download. (The Circle Hack app is not affiliated with Facebook.)
Circle Hack app for Facebook Friend Lists
Requires PHP Version: 5.2.4 or higher
Facebook Presence
In order to use the Chat Plugin, you will need to have a published Facebook Page. You can find a list of your Facebook Pages by following this link. If you do not have a Facebook Page, you can create one for free here.
Once you have your Facebook Page ready, you will be asked to login to Facebook on the computer or device you are using to install the plugin. You can then follow the directions below.
Installing
To install the Chat Plugin:
1. Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
2. In the search field, type ‘Facebook Chat Plugin' and click ‘Search Plugins'. Select the plugin authored by ‘Facebook'. You can install it by simply clicking ‘Install Now'.
Updating
Following the Facebook platform and versioning, all versions will be supported for 2 years from launch. Updating should be safe and easy.
Configure plugin for first use
After navigating to the Chat Plugin settings page, click on ‘Setup Customer Chat.' A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:
1. You will be asked to select the language and you can customize the greeting message. The default greeting is 'Hi! How can we help you?'
2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response
3. Next, click on ‘Finish' to save these settings and click ‘Done' to close this window. The Messenger customer chat plugin should now be installed.
4. You can rerun the setup by clicking ‘Edit Customer Chat'. To remove the plugin, you can deactivate the plugin/uninstall it.
That's it! You're all set. Now all visitors to your WordPress website will see the Messenger customer chat plugin and can message you.
Support
If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community.
FAQ
What do I need before setting up the Chat Plugin on my website?
You will need to have a published Facebook Page and be logged into Facebook on your computer or device.
How does the plugin work?
The plugin is a snippet of JavaScript code that runs on your WordPress website. There will be a small Messenger chat bubble that loads with your website in the lower right corner. Your customers can click on it at anytime and message you. It works on both mobile and desktop.
Where can I see all my messages?
On the desktop, you can see all messages in your Page Inbox. Navigate to your Facebook Page on Facebook and click on ‘Inbox' at the top. On mobile, you can download the Facebook Pages Manager app and navigate to Inbox. You can also link your Page account to your Messenger app and access all your messages there.
What permissions do I need on a Page to enable the Messenger customer chat feature?
You need be an administrator of the Page.
Can I see messaging analytics for my Facebook page?
Best gba emulator for windows. On the desktop, go to your Facebook page, and click on Insights on the Navigation bar. On the left hand side, click on Messaging to see your messaging analytics.
Where can I find support?
Please refer to our troubleshooting guide for the most common issues and how to resolve them.
If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community. If you would like to file a bug, please use the Facebook Bug tool found here.
Reviews
You may have noticed the new Facebook Chat Sidebar when you logged in to Facebook recently. The list of friends displayed in this sidebar is supposed to be the friends you interact with most. (A few friends and I are finding that the relevancy of the friends in this display is not that accurate!)
I rarely use the Facebook chat feature, so I thought perhaps the select list of friends was ones I email most often, but it's not. I wondered if the list is based on a social relevancy algorithm and shows those friends whose content I like or comment upon most often. But, nope!
From Facebook's chat help:
Download Facebook Chat History
Which friends appear in the sidebar? Can I add specific friends?
The list of friends in your sidebar is based on who you've interacted with most frequently or recently on Facebook. Since it updates dynamically, you can't manually add friends to the list. The list shows both friends who are available to chat and friends who aren't.
I'm not a big chatter on Facebook myself. I prefer Skype chat and limit myself there to my own team and a small group of core contacts. I appreciate there are great benefits to being able to live chat anytime, but for me I like to limit my instant availability and stay focused. (And, as for the new Facebook video chat? Or Google+ Hangouts? Maybe once in a blue moon when I happen to be camera ready anyway!)
There are now several changes to the way you use Facebook chat and edit your settings:
Facebook states, 'The sidebar is sensitive to the amount of free space you have on your screen, so it only appears if there's enough room for it. If you don't see the sidebar, just click Chat in the bottom right corner of your screen, which shows the same list of friends you'll find in your sidebar.'
To chat with any friend in the new sidebar, click on their name and the chat window opens up.
You'll know when a friend is available to chat depending on the icon next to their name:
- Friends with a green dot next to their names are available to chat.
- Friends with a gray moon next to their names are available but inactive.
- Friends with no icon next to their names are unavailable.
Even if friends aren't available to chat, you can still send them a message and they can read it later. Chat messages are also viewable via the Messages (email) box.
To chat with a friend not listed in the new sidebar, start typing their name in the search box at the bottom of the list.
To 'go offline' (not available to chat to anyone):
- Click the cog icon in the lower right corner.
- Uncheck 'Available to Chat.'
Download Facebook Chat Messages
To go back online at any time and show your friends your available to chat, click the 'Chat (Offline)' bar in the lower right:
…then click the hyperlinked 'available:'
You can easily display the fact you're online and available to chat with only certain friends. Other friends will simply see you as offline. First, you'll need to have Friend Lists set up (see #4 below). Then:
- Click the cog icon in the lower right corner.
- Click 'Limit Availability.' [UPDATE: 7/18/11 8:30 AM PST – You may find that the 'Limit Availability' option does not show up for you. It seems to be very buggy and intermittent. I had to refresh Facebook several times, clear cache, and try different browsers. Sometimes the ability to limit availability shows and sometimes not. Hopefully Facebook is working on correcting this.]
- Click the menu in the upper left of the popup window; choose from 'Make me unavailable to:' OR 'Only make me available to:'.
- Select/deselect any Friend Lists as you wish.
- Click the Close button.
Free Chat Downloads
Don't have Friend Lists set up yet? Just go here and click the 'Create A List' button. There are many ways to get back to your list of Friend Lists; one of the easiest ways is to remember the URL is simply facebook.com/friends.
Or, try the nifty Circle Hack app, created to emulate the Google+ circles! See screenshot below (click to enlarge). Circle Hack is a really easy way to segment your Facebook friends – you don't have to put everyone in a list, maybe just specific friends then leave others as they are. Adobe 64 download. (The Circle Hack app is not affiliated with Facebook.)
Circle Hack app for Facebook Friend Lists
Once you make your friend 'circles' via the Circle Hack app, go back to facebook.com/friends to edit as needed. (Sidenote: many people get concerned over the word 'hack.' Yes, if your account gets hacked by a hacker that's a bad thing! But hack can also mean a shortcut, a workaround).
You may want to hide the Chat Sidebar sometimes – that's easy: click the cog icon > click 'Hide Sidebar.'
At some point in the past few months, since Facebook has been rolling out the new Messages (email) product, you may have been taken aback to find a conversation history from a long time ago suddenly show up when emailing a friend.
Download osx high sierra. The new Messages product is fully integrated with your email, chat and texting (if you use it). So, let's say you have a chat with a friend and then wish to delete that conversation. You can clear the Chat Window by clicking the little cog icon in the Chat Window, then click 'Clear Window' per the following screenshot:
BUT, all that does is clear the Chat Window. The conversation is still in your Messages area. So, what to do is click 'See Full Conversation' which opens the chat history in your Messages area. (You can also go to the Messages area any time and just search for your friend's name). Then click the 'Actions' button in the upper right and select 'Delete Messages.'
Delete Facebook Chat and/or Messages
You can now delete all. Or, select specific parts of the conversation to delete by clicking the check box next to each entry and clicking the 'Delete Selected' button.
By the way, be careful of any chat messaging scams – they are out there. Unfriend/block anyone if needed Refer to the Chat Privacy section on Facebook's Help Center. For more information on the new chat sidebar, see this section of Facebook's Help Center. For more extensive help on chat, including video chat, refer to this section.
I trust this guide is helpful to you. Any questions, let me know in the comments below! Do you use the Chat feature much yourself? What do you think of Facebook's fully integrated email/chat/texting communication system?
UPDATE: The popout feature still works where you can easily see all your friends, plus any friend lists you have and turn the chat slider on or off (green or gray) for each friend list. You may find the popout much easier to use as opposed to the 'relevance' list Facebook displays for you!
UPDATE: 7/17/11 3:00PM PST: Since I published this post yesterday, Facebook seems to have removed the Chat Sidebar and reverted back to the old chat. For now, anyway!! 🙂 Let me know in the comments below if you still have the new Sidebar.
